Your privacy is very important to us here at Garden Souls.
We do not collect your personal information other than what is necessary to fulfill orders. Orders are processed by Big Cartel, and payments are processed through PayPal, both companies are GDRP-compliant and have security measures in place to keep your data safe.
Since payments are processed via PayPal, we do not have access to your financial information. The only information we have access to is your name, email address and mailing address, which is used to process your order, and not stored anywhere else other than Big Cartel or Paypal. We do not, nor will ever share or sell your personal information.
Our online shop is hosted on Big Cartel, LLC. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Big Cartel’s data storage, databases and the general Big Cartel application. Big Cartel may also share your information with third parties for payment processing and other services.
Our payments are collected by PayPal. When you provide PayPal with your credit card information, the information is encrypted using a variety of tools (encryption technologies, passwords, physical and electronic security, procedural safeguards) to assist in the protection of your information.
INFORMATION WE COLLECT
To fulfill your order, you provide us certain information, such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (e.g. for a custom order), if you contact us directly.
WHY WE NEED YOUR INFORMATION AND HOW IT’S USED
We rely on a number of legal bases to collect, use, and share your information, including:
- As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
- Screen order for potential fraud;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.
Non-personally identifiable information gathered by Big Cartel e-commerce platform, including your IP address, computer sign-on data, statistics on page views, traffic to and from the site and individual pages on the site and data may be collected through cookies or other means.
When you place an order through the Site, we will keep your Order Information for our records unless and until you ask us to delete this information. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for.
As part of the registration process for our e-newsletter we collect personal information. We use that information to communicate new products, sales or important shop announcements.
We never sell, rent or trade email lists with other businesses or organizations. We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
For more information, please see MailChimp’s privacy notice. You may unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us through the online contact form on our website.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.